Use 2-factor authentication for relatives at forgot password process

App Settings › Main Settings › Security Settings · Updated 2026-07-09

This setting adds an extra identity-verification step for parents and guardians who reset a forgotten password on the Parents Portal (Relatives Portal). This setting only works for the parents’ portal. This setting decides whether a parent must confirm a one-time security code sent by text message (SMS), in addition to the usual password-reset email, when using the Forgot Password option on the Parents Portal.

What this article covers

• What This Setting Does
• Where It Is Used
• Business Logic / Behavior
• Example(s)
• When to Use
• Notes

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More in Main Settings

• New users must change password at first login
• Password Expiration Policy
• Password Strength Policy
• Use User Mobile – Phone number as First Time Password instead of the random number
• Show First Password to Staff
• Message type for 2-Factor Authentication
• Employee receiving notification for unsuccessful forgot password request
• Unsuccessful message for 2-factor authentication

All Main Settings articles →