Classter Knowledge Base

Use 2-factor authentication for relatives at forgot password process

App Settings › Main Settings › Security Settings · Updated 2026-07-09

This setting adds an extra identity-verification step for parents and guardians who reset a forgotten password on the Parents Portal (Relatives Portal). This setting only works for the parents’ portal. This setting decides whether a parent must confirm a one-time security code sent by text message (SMS), in addition to the usual password-reset email, when using the Forgot Password option on the Parents Portal.

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