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How Can I Change Usernames and Passwords for Users (All Types)?

Updated on June 6, 2025

2 min to read

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Changing a Password

As an administrator, you can change or reset the password of any user.

To do this you need to follow the path: Dashboard>Management>User Accounts (Figure 1).

Figure 1

Once you reach this page follow the steps (Figure 1):

  • Select from the โ€œUser Typesโ€ filter the type of user you are looking for e.g Staff/Employees.
  • Select from the โ€œRolesโ€ filter the specific user role you are looking for e.g Secretary.
  • Click on the โ€œSearchโ€ button.
  • From the list of users that appears, click on the in-line โ€œActionsโ€ button next to the usersโ€™ name.
  • From the in line actions button dropdown, click on โ€œChange Passwordโ€.

Once you click on the โ€œChange Passwordโ€ button, you will see the following (Figure 2).

Figure 2

  • Enter the new password.
  • Confirm by re-writing the password.
  • Click on the โ€œSaveโ€ button to save the new password.

Note: Make sure the password has at least 1 upscale let, 1 number and 1 special character e.g Ojackson1@.

Changing a Username

As an administrator, you can change or reset the username of any user.

To do this you need to follow the path: Dashboard>Management>User Accounts (Figure 3).

Figure 3

Once you reach this page follow the steps (Figure 3):

  • Select from the โ€œUser Typesโ€ filter the type of user you are looking for e.g _Teachers_.
  • Select from the โ€œRolesโ€ filter the specific user role you are looking for e.g Lecturers.
  • Click on the โ€œSearchโ€ button.
  • From the list of users that appears, click on the in-line โ€œActionsโ€ button next to the usersโ€™ name.
  • From the in line actions button dropdown, click on โ€œAdd/Edit Usernameโ€.

Once you click on the โ€œAdd/Edit Usernameโ€ button, you will see the following (Figure 4).

Figure 4

  • Enter or Change the Username.
  • Click on the โ€œChangeโ€ button to save your changes to the Username.

 

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