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Why Can’t My Students Sign in to Classter (Role Issue)

Updated on October 20, 2023

Watch the How-to Video

Sometimes when a student tries to log into their account; they may encounter the following (Figure 1):

Figure 1

If your students are encountering this screen when logging into the Classter platform it is not due to wrong credentials but due to the absence of a user “Role” (Figure 1).

To sort this problem out, you need to add a “Student” user role to that student (Admin Portal).

Note: This goes for the web and mobile app.

To fix this issue you need to go to the User Accounts page. To reach this page please follow the path: Dashboard>Management>User Accounts (Figure 2).

Figure 2

On this page you do the following:

  • Select from the “User Types” filter the type of user you are looking for in this case Students.
  • Select from the “Roles” filter the specific user role you are looking for e.g blank as the students you are looking for do not have roles yet.
  • Click on the “Search” button.
  • From the list of users (Students) that appears, click on the in-line “Actions” button next to the users’ name.
  • From the in-line actions button dropdown, click on “Manage Roles/Periods”.

Once you click on the “Manage Roles/Periods” button, you will see the following (Figure 3).

Figure 3

In the pop-up window do the following:

  • Select the academic period in which you want to add a role for the student e.g Year 2019-2020.
  • Click on the “+Add Period” Button.
  • You will see the academic period appear underneath. From the dropdown button next to the academic period choose a role for the user. In this case Student.
  • Click on the “Save” button to save the user role for the specified academic period.
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